Privacy Policy

Effective Date:05/01/2025

Privacy Policy

Raven Stowe (a trading name of Julian Randolph Ltd)
Registered Address: 7 Stubblefield Drive, Lytham St Annes, England, FY8 2FQ

Effective Date: 7 July 2016

1. Introduction

At Raven Stowe, your privacy is important to us.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our services, website, or contact us.

2. Who We Are

Raven Stowe is a trading name of Julian Randolph Ltd, a company registered in England.
We operate in compliance with the United Kingdom’s data protection laws, including the UK GDPR and Data Protection Act 2018.

3. Information We Collect

We may collect the following types of information:

• Personal Identifiers: Name, address, email address, phone number
• Transaction Details: Purchase history, payment information
• Technical Information: IP address, browser type, time zone, and cookies when you visit our website
• Marketing Preferences: Preferences for receiving communications

4. How We Use Your Information

We use your information to:

• Process and fulfil orders
• Communicate with you about your orders or inquiries
• Send marketing communications (only if you opt-in)
• Improve our products, services, and website
• Comply with legal obligations

5. Sharing Your Information

We do not sell your personal information.
We may share it with:

• Service providers (e.g., payment processors, delivery companies) to fulfil your orders
• Legal authorities if required by law

All third parties are required to respect the security of your personal data and treat it in accordance with the law.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain types of data processing
• Withdraw consent at any time (for marketing communications)

To exercise your rights, please contact us at: customercare@ravenstowe.com

Telephone 01772915879

7. How We Protect Your Data

We have put in place appropriate security measures to prevent your data from being accidentally lost, used, accessed, or disclosed in an unauthorised way.

8. Cookies

Our website may use cookies to enhance your browsing experience.
You can control cookie settings through your browser preferences.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
We will post any changes on our website and update the “Effective Date” at the top of this policy.

10. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:
Raven Stowe
7 Stubblefield Drive, Lytham St Annes, England, FY8 2FQ
customercare@ravenstowe.com

Telephone 01772915879